Privacy Policy

1. Introduction

This Privacy Policy applies to the website operated by Tensora (registered address: 88 Thaweewong Road, Patong, Kathu, Phuket 83150, Thailand) and all online educational programmes offered through it.

By using our website or submitting your information through our contact forms, you acknowledge that you have read and understood this policy.

For questions about this policy, contact us at: [email protected]

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, phone number (when provided via contact forms).
• Enquiry content: messages you submit through our forms regarding programme interest or questions.
• Technical data: IP address, browser type, pages visited, time spent on site (collected via analytics tools).
• Cookie data: preferences and consent status stored in your browser's local storage.

Legal basis for processing:

• Consent: analytics and marketing cookies (you can withdraw at any time).
• Legitimate interest: responding to enquiries and improving our educational offerings.
• Contractual necessity: communicating with enrolled learners about their programmes.

Retention: Contact form data is retained for up to 24 months. Analytics data is retained per each provider's default settings. Cookie consent records are retained for up to 12 months.

3. How We Use Your Data

• Responding to enquiries about our online programmes.
• Providing access to enrolled courses and associated support.
• Sending programme updates or relevant educational communications (you can opt out at any time).
• Improving website performance and learner experience through anonymised analytics.
• Meeting legal or regulatory obligations where required.

We do not sell your personal data to third parties. We do not use your data for automated decision-making that produces legal or significant effects on you.

4. Data Sharing with Third Parties

We may share data with the following service providers who assist us in operating our website and delivering our programmes:

• Google Analytics / Google Ads: anonymised usage statistics for website improvement.
• Meta (Facebook Pixel): ad performance measurement (only when consent is given).
• Microsoft Bing Ads: conversion tracking (only when consent is given).
• Hosting providers: servers used to operate the website securely.

All third-party providers are bound by appropriate data processing agreements and are required to handle data in accordance with applicable privacy laws.

5. Data Protection Measures

• All data transmissions are encrypted using TLS/HTTPS protocols.
• Access to personal data is restricted to authorised personnel only.
• We conduct periodic reviews of our data handling practices.
• In the event of a data breach affecting your rights, we will notify you without undue delay as required by applicable law.

6. Cookies

We use cookies and similar local storage technologies to operate this website and understand how visitors use it. Cookie categories include:

• Essential cookies: required for basic site functionality. Cannot be disabled.
• Analytics cookies: help us understand which pages are visited and how learners navigate the site.
• Marketing cookies: used to measure the performance of our advertising campaigns.
• Preference cookies: remember choices you make about the site.

For full details and to manage your cookie preferences, see our Cookie Policy.

7. Your Rights

Under applicable data protection law (including Thailand's Personal Data Protection Act B.E. 2562), you have the following rights:

• Right to access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data where there is no continuing legal basis for us to hold it.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to our processing of your data for direct marketing or on grounds relating to your particular situation.
• Right to withdraw consent: where processing is based on consent, you may withdraw at any time without affecting prior processing.
• Right to lodge a complaint: you may contact Thailand's Office of the Personal Data Protection Committee (PDPC) if you believe your data rights have been infringed.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy notices before providing any personal information.

9. Children's Privacy

Our programmes and this website are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us and we will take steps to remove it promptly.

10. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify registered learners.

11. Contact Us

Data controller: Tensora

Address: 88 Thaweewong Road, Patong, Kathu, Phuket 83150, Thailand

Phone: +66 76 357 214

Privacy enquiries: [email protected]